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Tandoor Privacy Policy

Last updated: January 26, 2024

Tandoor Char House and its affiliates (including but not limited to Sardharia Bros. Inc. DBA Tandoor Char House, Tandoor Char House West Town LLC, Tandoor Char House River LLC, and Elevation Hospitality Group (collectively, “Tandoor”)) respects your privacy. We have provided this Privacy Policy to inform you of what information we collect and how we may use it. This Policy applies to you when you use our websites, visit our restaurants, or otherwise interact with Tandoor (“Sites”).

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we treat it. If you do not agree with our Privacy Policy, your choice is not to use our Sites. By interacting with our Sites, you agree to the collection and use of your personal information in accordance with this Privacy Policy.


We reserve the right to modify this privacy policy from time to time. We recommend that you visit our Website periodically to review any changes.


As used in this Privacy Policy, “Personal Information” means any information that identifies, describes, or could be reasonably linked, directly or indirectly, to a particular individual. We may collect the following types of Personal Information when you interact with our Sites. 

Information You Provide to Us

  • Personal identifiers such as your name, address, email address, birth date, IP address, credit card or debit card number, and telephone number;

  • Commercial information such as products or services purchased or considered, or other similar information; 

  • Internet or other electronic network activity information such as browsing or search history, or information about your interaction with an internet website application, or advertisement;

  • Audio, electronical, visual or similar information such as voice recordings from calls or video through closed circuit TV;

  • Professional or employment-related information if you apply for a job with us or communicate with us about business opportunities;

  • Inferences drawn from any of the information identified above to infer your preferences, behavior, attitudes, and similar information; and

We collect this information when you provide it to us directly. Our websites use automated technology such as cookies to facilitate your use of our Sites and collect information from your browser or device when you interact with our Sites, as described in more detail in the Use of Cookies section below. We may collect information about you from our service providers and business partners, such as when you place an order on a delivery app, or publicly available sources. 


We may use the information we collect about you for a variety of purposes as described in this Policy, including to:

  • provide, deliver, maintain and improve the products and services you request;

  • provide and fulfill online ordering, sweepstakes, contests, surveys, comment forms, or other interactive features; 

  • provide you with customer service and respond to your questions;

  • inform you about additional Tandoor products and services that may be of interest to you;

  • deliver and personalize your experience on our Sites; 

  • provide you with advertising and marketing about products and services;

  • improve our products and services; 

  • for any purpose we describe when you provide your information;

  • for any other purpose to which you consent; 

  • provide updates, upgrades, repairs or troubleshooting to our Sites;

  • manage and configure our systems and networks;

  • understand and analyze how the Sites are being used, including consumer and operations analysis;

  • deidentify and/or aggregate your information for further use that does not identify you; 

  • comply with our legal obligations, as well as for the general administration of our business;

  • protect the security of the Sites and our systems;

  • identify and prevent fraud, abuse, and illegal activities; and 

  • enforce any Tandoor policy or applicable terms of service.


Tandoor may disclose your Personal Information to our affiliates, subsidiaries, or other related companies in compliance with applicable privacy principles, laws, regulations and rules.  We may also disclose aggregated information about our users or information that does not identify an individual.

In order to more efficiently provide the products and services you may request from us, Tandoor may also share your Personal Information with selected third parties who are acting or gathering information on our behalf as our agents, suppliers, or providers.  We may disclose Personal Information to the following:

  • Contractors, service providers, and other third parties who perform tasks on our behalf and are obligated to protect your Personal Information as described in this Privacy Policy and to use your information only as agreed with us.

  • A buyer or other successor in connection with a merger, sale, transfer or similar transaction of all or part of our business or assets.

  • Third parties when you direct us to do so (such as third-party apps).

We may also disclose your Personal Information to:

  • Comply with any legal obligation, subpoena or other court order; 

  • Enforce or apply any of our online Terms and Conditions and other agreements; or 

  • Protect the rights, property or safety of our group companies and organizations for the purposes of fraud protection and credit risk reduction; or for any other reason as required or permitted by law.


We may use cookies, pixels, and other similar technologies (“cookies”) on our Sites or allow third parties to place cookies on our Sites to collect information and provide you with products or services. Cookies are small text files that are placed on your web browser or device to collect and remember information, including to personalize your experience on our Sites.  Pixels are small images embedded in a web page, app, or email and used to track activity.  We may use these technologies to collect information about your activities on our Sites or across third party websites and online services to personalize your experience and serve you with targeted advertisements.  You may configure your browser or device to limit or restrict cookies. You can also change your cookie preferences using the cookie preference tool on our website. If you disable cookies, certain features of our Sites may not function as intended.


We take measures to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy. Once we have received your information, we will use reasonable procedures and security safeguards to protect it from unauthorized access. Unfortunately, however, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee its security and any transmission is at your own risk.


We will only retain your Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a likelihood of litigation.  When determining the appropriate data retention period, we consider the amount and nature of Personal Information, the purposes for which we collected it and whether we can achieve those through other means, and applicable legal, regulatory, tax, accounting, and other requirements.  

In some circumstances we will de-identify your Personal Information so that it can no longer be associated with you. This Privacy Policy does not apply to such de-identified information.


We do not knowingly collect any Personal Information from any person under the age of thirteen (13) years of age. In addition, we reserve the right to limit participation in particular programs or promotions to visitors eighteen (18) years of age, twenty-one (21) years of age, or older.


Our Sites may contain links to websites offered by third parties. We are not responsible for the policies and practices of third parties. If you visit one of these linked websites, you should review its privacy policy, terms and conditions, and other policies. Any information you give to those websites is subject to their privacy policy, terms and conditions, and other policies.  For more information about links to third party sites that appear on our Sites, please review our website terms and conditions available at



We’d like to hear your questions or concerns about this Privacy Policy. Please reach out to our main office by submitting your comments at, calling 872-302-4000 Monday-Friday, 8 am to 5 pm CT or in writing by sending a letter or postcard to:

Elevation Hospitality Group
2711 N. Halsted St, STE 1
Chicago, IL 60614

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